Refund policy
If you have any questions about your order, you can always reach us at:
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Damages & Issues
Please inspect your order upon delivery and contact us immediately if:
• your item is damaged
• your order is incorrect
• something is missing
We’ll evaluate the issue and make it right as fast as possible.
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Food Products (Non-Returnable)
For safety and hygiene reasons, we do not accept returns or exchanges on food items, including all DATE ME spreads and gift sets.
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Refunds (When Applicable)
Refunds may be issued only if:
- the item arrives damaged
- the wrong product was delivered
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your order was lost in delivery (after confirmation)
If approved, your refund will be processed back to your original payment method.
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Exchanges
We do not offer exchanges.
If there is an issue with your order, contact us and we’ll take care of it.
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Order Cancellations
Orders can only be cancelled before they are shipped.
Once an order is dispatched, it cannot be cancelled.
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Need Help?
We’re here.
Email us anytime at info@datemestore.com and we’ll support you.